Refund policy

At The Daily Drama Club we sell personal care and cosmetic products that are applied directly to the skin. For hygiene and customer-safety reasons, these products cannot be resold once they have left our warehouse. Our policy reflects that.

Returns and exchanges

We do not accept returns or exchanges for ordinary reasons — including change of mind, a fragrance you did not enjoy, or ordering the wrong variant.

We do accept returns or exchanges where the product reaches you in an unacceptable condition. Specifically, if your order arrives:

• damaged, leaking or broken;
• with a broken or tampered seal;
• as the wrong product or wrong variant; or
• materially different from what was described on our website.

This applies to both prepaid and Cash on Delivery (COD) orders.

How to raise a claim

Write to us at info@dailydramaclub.com within:

• 48 hours of delivery for damage, leakage, breakage or a broken seal; and
• 7 days of delivery for a wrong product, a wrong variant, or a product materially different from its description.

Please include:

• your order number;
• clear photographs of the product and the outer packaging; and
• where possible, an unboxing video.

We strongly recommend recording a short unboxing video for every order — it is the fastest way for us to approve a claim. The shorter window for damage exists because transit damage has to be traced back to the courier while the evidence is fresh; a wrong product can be verified at any point, which is why you have longer.

We will acknowledge your request within 48 hours and resolve it within one month of receiving it.

Sending the product back

Where a claim is approved and we need the product back, we arrange and pay for the return pickup. You are never asked to pay to return a product that reached you damaged, wrong or not as described.

If our courier partner cannot collect from your pin code, we will ask you to send it by any reliable courier and we will reimburse the courier charge on production of the receipt.

Please keep the product, its packaging, seal and any free gifts intact until the claim is resolved.

Order cancellation

Prepaid orders. You may cancel any time before the order is dispatched. Once it has been handed to our courier partner, it can no longer be cancelled.

Cash on Delivery orders. You may cancel before dispatch. We may also accept a cancellation after dispatch, at our discretion. Please note that repeatedly refusing delivery of COD orders may result in COD being disabled for your address or contact number on future orders.

To cancel, email info@dailydramaclub.com with your order number as early as possible.

Replacement or refund

Where a claim is approved you may choose a free replacement or a full refund. If the item is out of stock we will tell you and refund you instead rather than keep you waiting.

Refunds

Where a refund is approved:

• Prepaid orders are refunded to the original payment method.
• COD orders are refunded by UPI or bank transfer to details you provide.

Refunds are initiated within 5 business days of approval. The time taken for the money to appear in your account depends on your bank or payment provider, and is typically a further 5–7 business days.

Domestic delivery is free, so there is no delivery charge to refund. Where a replacement is sent, we deliver it free as well.

The one exception is an order that could not be delivered and came back to us — for example because the address was incorrect or incomplete, or because nobody was available after repeated attempts.

• Prepaid orders. We refund the price of the goods less the courier charges we actually incur on the outbound and return legs, even though delivery was offered to you free of charge.
• Cash on Delivery orders. You have paid nothing, and we will not bill you for the delivery attempt. We absorb that cost. Repeated refusals may, however, lead to COD being disabled for your address or contact number on future orders.

Neither applies where the failed delivery was our fault or the courier's, or where you cancelled before dispatch.

Products we cannot take back

• Products that have been opened or used, unless the issue is one of the conditions listed above.
• Products returned without their original packaging, seal or free gifts.
• Products reported outside the windows above — more than 48 hours after delivery for damage, or more than 7 days for a wrong or misdescribed product.

Questions

Email info@dailydramaclub.com or call +91 77372 83074. Our grievance officer details are set out in our Terms of Service.

Changes to this policy

We may update this policy at any time. The version published on this page when you place your order is the one that applies to that order.

Last updated: 13 September 2026.